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CV & Personal Profile - Marion Cable

Key Skills / Employment History / Education / Qualifications / Personal Interests / Comprehensive skills list / References

Contact Details

Available on request.

Key Skills

  • Excellent proficiency with MS Office and Publisher
  • Strong computer skills, including Outlook, Paint Shop Pro, Access, Internet browsers (IE, Firefox, Opera, Mozilla), Windows (all versions), DOS, HTML, XHTML, CSS, DHTML, PHP, MySQL, JavaScript and other custom written software.
  • Dependable, flexible and able to meet deadlines
  • Efficient team member or leader with good communication skills
  • Quick learner with a flexible and adaptable approach
  • Problem solving and resourceful
  • A good range of specialist technical skills

Employment History

February 2005 - present
Private Company, Cambridge


Content Developer (Sep 05 - present)
Customer Support Representative (Feb 05 - Sep 05)

Developing content for the online games industry using inhouse tools and scripting language.

Responsibilities include:
  • Tailoring content to specific areas of the game
  • Producing thorough project briefs
  • Project management from start to release
  • Managing the review and revamping of several old projects

July 1994 - December 2004
The Plume School, Maldon


Senior Information Systems Support Technician (July 03 - December 04)
Information systems Support Technician (July 2000 - July 2003)
Information Technology Technician (July 1998 - 2000)
Assistant Information Technology Technician (July 1996 - July 1998)
Voluntary Information Technology Technician (July 1994 - July 1996)

Working as a supervisor dealing with day to day running of all IT Systems and leading a small team of technicians providing user support to approximately 2000 users spread across two sites. Duties also include implementing backup routines, project management, writing department policies, training administration staff on Word, Excel, Powerpoint, Access and Publisher and managing departmental budgets as well as those listed below.

Responsibilities include:
  • Team Leadership (including performance management reviews)
  • Dealing with day to day running of all IT systems
  • Technical support to 2000 users across two sites
  • Arranging meetings and liaising with contractors
  • Working independently and taking responsibility
  • Inter-departmental billing and purchasing of supplies
  • Able to work within a small team
  • Staff training and personal development support
  • Single-handed network server build/support (Win NT)
  • Dealing with a range of users aged 9-65

December 2003 - Present
Sony Online Entertainment Customer Support


Voluntary EverQuest Guide

Working as part of the Guide Program providing emergency in game customer support to thousands of players on Sony's leading online role-playing game - Everquest. Duties include running dynamic events for player participation and advising players on technical and game issues. Recently promoted to Training Co-ordinator to assist with the planning of courses of study for new Guides.

Responsibilities include:
  • Customer Support and care
  • Running dynamic quests and events
  • Following policies set by SoE
  • Interacting with members of a server team
  • Training of new Guides
  • Creating/writing quests and events

September 2002 - December 2004
All Books, Maldon


Voluntary Sales Assistant

Opening up and running a second hand book shop with over 70,000 titles. Involved in all aspects of sale and advising customers as well as shop security.

Responsibilities include:
  • Directing customers
  • Advising customers on suitable titles
  • Using cash register and credit/debit card system
  • Setting shop alarm
  • Producing end of day sales reports

January 1996
Epson Ltd, Hemel Hempstead


Office 97 Roll-out Trainer

A one week placement to train staff in the differences between their present system and Office 97. This gave them knowledge of the new version being implemented across the company.

Responsibilities include:
  • Planning courses
  • Adapting teaching styles to individuals within a group
  • Liaising with technical staff to setup the system for training
  • Producing trainee assessment


2002-2004 : Witham Technology Centre, Witham
1994-1996 : Plume 6th Form College, Maldon
1986-1994 : Home Tutored



Level 3 Management Management
(currently being verified by external assessor)
  • Performance Management
  • Staff Development
  • Interpersonal Skills
  • Delivery of Training

Level 3 Installing & Supporting Information Technology Systems
  • Network & customer support
  • Hardware installation
  • Software installation
  • People management
  • Health & Safety

IWA Web Based Certificates

Introduction to HTML
Introduction to Cascading Style Sheets
Creating Web Graphics with Paint Shop Pro
Web Content Writing and Editing
Web Project Management
Web Security
Accessible Web Design
Intro to Programming Concepts
Web Business Certificate
Contracting Your Services
Introduction to Web Design
Special Topics HTML :Forms
Web Technologies Certificate
Introduction to JavaScript
Web Writing Workshop

A Level

Mathematics - Pure & Applied (B)
General Studies (B)
Further Mathematics - Pure & Statistics (D)
Physics (C)


Mathematics (A*)
English (A*)
Physics (B)

Personal Interests

I am interested in PC and web games, playing, writing and contributing to content. I like reading and watching movies - especially at the cinema with friends. I have a wide ranging taste in music and play the flute. I enjoy making chain mail jewellery and selling it at craft fairs or other social events. I am currently trying to relocate to Cambridge to benefit from new opportunities and be closer to my friends. In addition to this I have been a member of the Air Training Corps and reached the rank of 1st Class Cadet.

Skills List

  • MS-DOS
  • MS Windows 3.x
  • MS Windows 9x
  • MS Windows ME/2K/XP
  • MS Publisher 2, 97, 98, 2000
  • MS Office 4.2, 95, 97, 2000, XP
  • MS Windows NT 4 Server
  • Novell Netware 4.x
  • MS Internet Explorer 4, 5, 5.5, 6
  • SIMS
  • MS Access 2, 97, 2002, XP
  • JASC Paint Shop Pro 4, 5, 7
  • Norton Ghost 5
  • Seagate Backup Exec 7 NT/Novell
  • Installing PC Hardware/Software
  • CAT 5 UTP Network Cabling
  • Cisco 2600 Series Routers
  • JavaScript
  • HTML 4
  • XHTML 4
  • CSS
  • PHP4
  • MySQL
  • User Support



Mark Ogilvie
Jagex LTD
11 Sturton Street


Available on request

Unless otherwise credited all images and graphics are copyright © 2004 Marion Cable and protected under UK and international law.
Site design and layout copyright © 2004 Marion Cable.